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The Software tab under Devices lists the software installed on your clients’ devices. It groups each product across devices and flags installs that have reached end of life, reach it soon, or are behind the latest update.
Branch preview for the Devices software update. For MSP staff with access to Devices. Company users do not see the Software tab. The tab requires device-read access, the Software inventory feature, and a connected ConnectWise Asio, Datto RMM, or NinjaOne integration.

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Before you start

  • Connect ConnectWise Asio, Datto RMM, or NinjaOne and import devices. Software is collected only for imported devices.
  • Choose Software in the integration’s dedicated Sync step. New connections sync software after devices are imported. Ongoing inventory syncs run daily: ConnectWise Asio at 04:00 UTC and Datto RMM at 04:30 UTC, and NinjaOne at 04:30 UTC. The NinjaOne Software switch defaults on and company mapping remains required. See Sync schedules.
  • See Choose what the integration syncs to enable or disable inventory collection.

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Review software across your clients

1

Open Software

Select Devices > Software. The company selector applies, so choose the companies you want to review.
2

Read the summary

The summary shows Tracked products, Installs, Needs attention, and Devices with inventory. Needs attention breaks down into end of life, ending soon, and outdated installs.
3

Focus on what needs attention

Select Needs attention in the summary, or choose Needs attention in the Status filter. Use the Product filter to search by name or publisher. Every data column supports sorting and filtering: numeric columns accept ranges and Next end of life accepts a date range. Filters apply to the full matching inventory, including rows on later pages.
4

Choose which products to show

Applications is the default view. Include system components adds runtimes and vendor utilities that have no lifecycle data, such as Visual C++ redistributables. Ignored lists products you have ignored.
Selected software products with bulk actions and sortable, filterable columns

Branch preview: select products for bulk classification on Devices > Software.

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What each status means

Only End of life, Ending soon and Outdated have visible status badges. Current and Unknown stay blank in lists and version rows; you can still use them in filters. End-of-life dates and latest versions come from endoflife.date, refreshed daily. Products with a reported version but no lifecycle data are Current unless you set a target version. Current means no known issue was found; it does not establish that the vendor supports the installed release.

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Investigate a product

Select a product to open its details. The sheet shows the lifecycle source, each installed version with its status and end-of-life date, and the devices that have the product.
  • Select a version to list only the devices running it. Select it again to clear the filter.
  • The Status filter defaults to Needs attention only. Clear it to see every device with the product.
  • The compact device table supports sorting and filtering by device, company, version, and status. It displays 25 rows per page.
  • Select a device to open its details.
Software product sheet with version details and a compact, filterable devices table

Branch preview: the product sheet with a compact table of affected devices.

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Update several products

  1. Select the intended products using their checkboxes. Selection applies to the current page, with up to 200 products per page.
  2. Open Actions (selected count) and choose Mark as key app, Remove key app, Ignore, or Restore.
  3. Review the result. Ignored products move to Ignored, where you can select and restore them. Changing company scope, filters, sorting, or pages clears selection.
Bulk actions require permission to edit devices. They change the portal’s software classification; they do not uninstall applications or change installed versions.

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Mark key apps, ignore products, and set a target version

MSP staff who can edit devices can change these settings in the product sheet. Each change saves immediately.

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Include software end of life in AI reports

AI reports, including scheduled QBRs, cover software end of life through the Devices source. Open Devices options in the report builder and choose what Software end of life covers: Saved templates and scheduled reports that include Devices use Key applications until you change the option. The report receives counts and a short product list rather than every install, and it lists releases whose support ends in the next 12 months for budget and roadmap planning. If you have not marked any key apps, the report leaves software out of the client-facing text and adds a note for your team to mark your key applications. Software end of life appears only for tenants with the Software tab enabled and for staff who can view devices.
AI report builder with the Devices source expanded and Software end of life set to Key applications

The Software end of life option under Devices in the AI report builder.

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Review shared software assessments

Branch preview. Assessment screenshots use synthetic inventory in a disposable database. The Software assessments feature flag is off by default. Assessment panels, LOB classification controls and update priorities appear only when it is enabled after the migration and background job are deployed. Existing inventory and lifecycle warnings remain available.
The Update priority column highlights Urgent and High priorities. Other priorities stay blank. Open a product to see high security exposure, confident LOB suggestions and the evidence behind urgent or high version priorities. The shared assessment suggests whether a recognizable product is typically a line-of-business (LOB) application. Confident LOB suggestions show a confidence percentage. Only high security exposure is displayed; low, medium, missing and uncertain ratings stay blank. Security exposure describes software capabilities; it does not establish a vulnerability, malware, or exploitation. If you can edit devices, use Line-of-business classification to choose Line-of-business app or Not a line-of-business app. Your override applies only to your tenant. Choose Use shared suggestion to reset it. This classification is independent of Mark as key app. Priorities use the matched endoflife.date release. Unsupported high-exposure software receives Urgent priority; other unsupported releases receive High. Verified outdated releases receive at least Normal, or High for high-exposure software. Support ending within 90 days receives Normal. A supported current release receives Routine when there is enough evidence to classify it. Missing lifecycle evidence leaves the version priority Unknown. Generic product ratings are reused across tenants and regions; tenant overrides remain separate. The background job refreshes stale evidence automatically for enabled pilots. Missing and stale ratings are hidden. Turning the assessment flag off hides ratings and classification controls while retaining saved overrides and cached knowledge. Existing Outdated, Ending soon and End of life warnings remain visible; healthy and unknown lifecycle statuses have no badge.
Shared software assessment with a confident LOB suggestion, security exposure, tenant override selector and an urgent unsupported version

Branch preview: shared software assessment, tenant LOB override and version update priority using synthetic inventory.

Phone layout of the software assessment and update priority

Branch preview: the same assessment on a phone.

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Check one device’s software

Open a device from Devices and select its Software tab once installed inventory has been confirmed. The tab is hidden while the first read is pending, if it fails, or if inventory is empty. If inventory disappears, the sheet returns to Overview and stays there after inventory returns until you select Software again. The list shows each product with its version, status, end-of-life date and cached update priority, worst status first. Use Search software or turn on Needs attention only to narrow the list.
Device details on the Software tab with resync beside the close button

Branch preview: device software with the resync action beside the close button.

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Retrieve software information through MCP

Connect an AI client to the MSPortal MCP server and ask for installed products, key applications, outdated or end-of-life installs, product version details, or the devices running a particular product. The server reads the same staged inventory within your staff permissions and selected company scope. The grouped query_software tool exposes four read actions: get_software_inventory_overview, list_software_products, get_software_product, and list_software_product_devices. When Software assessments is enabled, product and version responses also include cached assessments, tenant LOB overrides, update priorities and freshness. Disabled tenants receive no assessment or override values. Use sort=priority to rank products by update priority. Unknown or stale ratings are not security verdicts. Use the schemas returned by your connected server; product and device lists are paginated. Product details return up to 200 version groups and signal truncation when that cap is reached. These actions do not install, update, uninstall, or reclassify software. Use the Software workspace to change key-app, ignore, or target-version settings.

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Choose what the integration syncs

1

Open the integration

Go to Settings > Integrations, open your ConnectWise Asio, Datto RMM, or NinjaOne integration, and continue to the Sync step.
2

Select supported categories

Asio offers Companies, Locations, Devices, Networks, Tickets, and Software. Datto RMM offers Companies (Datto sites), Devices, and Software. NinjaOne offers Software, enabled by default.
3

Save your choices

Select Next to save the choices and continue to company mapping and imports. Existing connections retain their current behavior until you save different choices.
Turning Software off removes that integration’s software inventory from MSPortal. Turning it on starts collection for imported devices; new connections collect software after their device import finishes. Disabling other categories stops their future synchronization. Read Asio setup, Datto RMM setup, or NinjaOne setup for credentials, mapping, and import details.
Asio setup Sync step with six supported data categories

Branch preview: choose what ConnectWise Asio syncs.

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Troubleshooting

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Frequently asked questions

Browsers and other auto-updating apps move through versions quickly. They are flagged when their release passes end of life by more than 30 days, or when they fall below a target version you set.
No. Ignoring only hides the product in MSPortal. Nothing changes on the device or in the RMM.
No. The Software tab is available to MSP staff only.

Devices

Return to the Devices overview.

Understand device details

Read the other tabs in a device’s details.