Skip to main content
Backup > Alerts lists alerts that your backup providers report. MSP staff and company users with Backup read access can use it.

​
Before you start

  • You have Backup read access.
  • Acronis, Datto Backup or Slide Backup is connected and has reported alerts for your companies. The Alerts tab is hidden until it has.

​
Review an alert

1

Open Alerts

Go to Backup > Alerts, or select Active alerts on the dashboard.
2

Check the company

Confirm the company selector at the top. It is the only company filter on this page.
3

Read the alert

Read Severity, Title, Resource, Company, Status and Created. MSP staff also see Provider when more than one provider has alerts. Under the title, a line gives the description or the threshold that was breached, for example “Threshold: 48 hours”.
4

Page through results

The list shows 25 alerts per page.
5

Report what needs attention

Report an unexpected or unresolved alert to the person who manages the backup provider.
Created shows when the provider raised the alert, relative to now. Status is Active or Resolved. A resolved alert does not prove the latest backup succeeded, so check the resource too. Datto Backup and Slide Backup alerts have no severity, so Severity shows a dash, and they are always active. A Severity or Resolved filter therefore hides them.

​
Filter the list

Filters search the whole result, not only the page you are on.
1

Open a column filter

Use the filter on Severity, Status, Title or Provider.
2

Choose a value

Severity offers Critical, Error, Warning and Information. Status offers Active and Resolved. Title searches alert titles and descriptions. Provider takes one provider at a time.
3

Clear the filter

Remove the filter to see the full list again.

​
Ask your MSP to investigate (company users)

Start with the Home AI Assistant, as described in Open a ticket. Include the alert title, company, resource, severity, status and creation time. Review the request and confirm it when prompted. Reading an alert does not create a ticket.

​
Follow up with the provider (MSP staff)

Review the affected resource and its details under Backup > Devices. Then use the provider’s own tools to investigate or change anything. This table has no acknowledge, resolve, delete or CSV export control.

​
Troubleshooting

​
Frequently asked questions

No. It reads Acronis, Datto Backup and Slide Backup alerts. Check other providers through their reports.
No. Authorized MSP staff do that in the provider’s own tools.
No. Check the latest backup result and date separately.