Review the summary
- Open Backup > Dashboard.
- Confirm the company selection before comparing numbers. MSP aggregate views can combine several companies.
- Read the device summary cards and Storage Usage when shown.
- Open the relevant device or Microsoft 365 report to investigate individual results.
Nonzero status cards can open Devices with a status filter. A summary and its shortcut are not guaranteed to have identical counts: providers use different categories, and the device list has its own filters. In particular, check the Not Configured filter explicitly when investigating unprotected devices.
Protection Overview shows Fully Protected, Needs Attention, and Failed Backups. Storage Usage shows the device-backup storage total supplied by the active providers. It is not a storage trend or a complete Microsoft 365 capacity report.
Review Microsoft 365 and alerts
When Microsoft 365 data is available, Dashboard can show Kaseya or Spanning health widgets and a View Microsoft 365 backups link. Open Microsoft 365 for the available provider report. A company with only Microsoft 365 data may not see the device summary cards. An Active Alerts card and View Alerts link can appear when Acronis reports active alerts. Follow the alerts guide to review them.Check freshness before relying on a result
A protected status describes the imported result; it does not prove that a backup ran recently or that a restore was tested. Open a device or workload to inspect available timestamps. The general Dashboard does not display a universal “Last backup check” timestamp. If the dashboard shows No Backup Data Yet, zero totals, or unexpected omissions, confirm company scope and ask the MSP to check mapping and synchronization. Some load failures can resemble empty data. Do not treat zero failed backups as evidence that all systems are protected.Frequently asked questions
Why does clicking a summary card show a different number of devices?
Why does clicking a summary card show a different number of devices?
The detail list uses its own provider/status filters and pagination. Check those filters and individual records; the shortcut is a starting point for investigation.
Why is Unprotected not showing the devices I expected?
Why is Unprotected not showing the devices I expected?
The device list normally excludes Not Configured records. If Devices is available, explicitly select that status. If the section itself is missing, ask the MSP to verify the underlying records and mapping.
Does Protected mean I can restore successfully?
Does Protected mean I can restore successfully?
It reports a provider status. Backup freshness, coverage, retention, and restore testing need separate confirmation from your MSP.
How do I report an old or failed backup?
How do I report an old or failed backup?
Start with the Home AI Assistant. Include the device, provider, status, and date, then confirm the request when prompted.