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Audience: Company users and MSP staff with Security Awareness read access. Your MSP must connect CyberHoot and map its customers to companies you can access.

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Review your company

  1. Open Security > Security Awareness.
  2. Confirm the main company selection and wait for CyberHoot security awareness to load.
  3. Review the summary cards, then find the company in the table or cards below.
  4. If more than six mapped entries are available, select Show all … companies. Select Show fewer companies to collapse the list again.
  5. Read the individual compliance categories before deciding what needs follow-up.
On a wide screen, the company table shows Hoot Score, HootRank, and compliance categories. On a narrower screen, company cards also show the source customer name, active status, learner counts, and any HootPhish badge. The layout changes with screen width.

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Understand the summary cards

The cards describe the full selected scope, including entries hidden behind Show all … companies. Searching HootPhish challenges below does not filter these company cards. Last synced is the most recent available timestamp among the returned company entries. It does not certify that every company or every participant result was synced at that time. Ask your MSP to inspect provider sync information when freshness matters.

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Read the compliance categories

The company view separates Policy compliance, Video compliance, Survey compliance, Phishing compliance, ZAC foundational compliance, ZAC training compliance, Required CustomHoot compliance, and Optional CustomHoot compliance. Read the category name and company before comparing values. Hoot Score is a score and HootRank is the provider’s rank label. A dash or Not provided means missing information, not a failing score or 0%. A 100% value in one category does not establish that every other category is complete. These are imported summaries. This view has no date-range/history control, CSV export, learner editing, assignment, or reminder action. To inspect a campaign, continue to HootPhish challenges.

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Missing data and help

No mapped CyberHoot companies means there are no returned company entries for this scope. Company users should ask their MSP to check access, customer mapping, and sync status. MSP staff can review the CyberHoot integration. For CyberHoot data could not be loaded, select Try again. That retries loading the summaries and challenges; it does not start a provider sync. If the error continues, report it through the Home AI Assistant, review the prepared request, and confirm it.

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Frequently asked questions

No. It averages the supplied company percentages equally and excludes missing values.
No. It is the latest available company timestamp in the returned scope. Other entries or participant results may be older.
The total is not shown when any returned company entry lacks an active-user count. Do not treat it as zero.
No. It retries reading the page data. Your MSP manages provider synchronization and assignment changes separately.