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Use Cloud > Licenses to see how many licenses each company has, how many are assigned, and when they renew. This page is for MSP staff and company users. It covers Microsoft 365, Google Workspace, and Adobe.

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Before you start

  • Microsoft 365 and Google Workspace rows need Cloud read access (the Cloud resource with Read access in the role editor).
  • Adobe rows need Storefront read access. A user with only Storefront read access sees the Licenses tab and no other Cloud tab.
  • Each provider must be connected in Settings > Integrations, and each company must be mapped.
  • The rows are synced data. They are not a live billing statement.

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Open the license list

1

Open Cloud > Licenses

Click Cloud in the sidebar, then click the Licenses tab.
2

Pick the company

Use the company selector in the top bar. MSP staff can pick one company, Global View, or Assigned Companies if their access is limited.
Cloud license view controls with Licenses selected and By domain.

The Licenses view is selected by default. By domain, By office, and By combination need Cloud read access.

3

Read the summary

The row above the table shows Licenses, Purchased, Assigned, Available, and Utilization.
4

Find a license

Type a name or SKU code in the filter box under the License column heading. See Find, filter, and export licenses.
5

Check the numbers

Read Assigned, Purchased, Available, Utilization, and Renews / Expires. To see how fresh the data is, show Last synced with Columns > Save Changes.
Hide free & trial and Hide large allocations start turned on, so a license you expect can be missing. Turn them off to see everything.

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See who holds a license

1

Select one company

Pick one company in the top bar.
2

Click a license row

Click a Microsoft 365 or Google Workspace row. A panel opens with the counts and an Assigned users list showing Name, Email, and Status.
3

Close the panel

Close the panel when you are done. See View license assignments and combinations.
Adobe rows do not open this panel.

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What each provider reports

Hover over Unavailable to read why. It is not zero.

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What each column shows

The summary counts every matching license row on every page, not unique people. Assigned includes Google licenses. Purchased, Available, and Utilization leave out licenses with no known seat count. A note under the summary says how many were left out. The summary disappears while a License, Product, or Status column filter is active. Clear those filters to bring it back. The company selector, the Provider filter, and the Hide free & trial, Hide large allocations, and Only unused seats switches change the summary.

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Add Microsoft 365 licenses to a meeting or the planner

MSP staff with Calendar write access or Planner write access see checkboxes on Microsoft 365 license rows.
1

Select the rows

Check one or more Microsoft 365 license rows. Google Workspace and Adobe rows cannot be checked.
2

Open Actions

Click Actions above the table.
3

Choose Add to meeting or Add to planner

Choose Add to meeting or Add to planner and finish the dialog that opens.

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Troubleshooting

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Frequently asked questions

Google reports who holds each license but not how many seats were bought. Unavailable is not zero. Ask your MSP to check the Google subscription.
No. It shows assignments, not sign-in activity.
Not always. The percentage is capped at 100%. Compare Assigned with Purchased to see how far over you are.
Adobe uses Storefront read access. The other tabs need Cloud read access.
Google rows never carry a renewal date. For Microsoft 365 and Adobe, the date appears only when the provider sends it.
No. Company users can open a ticket or use the Storefront if your MSP has turned it on. MSP staff change licenses in the provider.