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The Devices page can show Networks and Configurations tabs next to the device inventory. This guide is for company users and MSP staff who need to read them. MSP staff can also link a collector to a company location.

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Before you start

  • Networks appears when your MSP has connected Domotz.
  • Configurations appears when your MSP has connected IT Glue and there are IT Glue configurations in your company selection that are not linked to a device.
  • You need access to Devices and to the company.
  • Your MSP sets up integrations and company mappings. Company users can read these tabs but cannot change links.

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Check site networks

1

Open Devices > Networks

Click Devices in the sidebar, then the Networks tab.
2

Find the site

Check the company selector. Use the table filters to find the Site, Company, or Location you want.
3

Read the measurements

Check ISP, Download, Upload, Uptime, Devices online, Networks / VLANs, and Last synced. A dash means the value is not available. It does not mean zero. A download average can appear under the latest value.
4

Read the Issues column

Healthy means no issues were counted. Has issues means some were. Point at the issue count to see a breakdown of IP conflicts, Failing TCP sensors, Active alerts, and Devices with packet loss.
5

Open the devices at the site

Click the Devices online count. The inventory opens for the linked location, or for the company when no location is linked.
Download and upload values are reported by Domotz. Opening the page does not run a speed test from your browser. Healthy only covers the issue types listed above, so check Last synced and tell your provider about readings that look wrong. You need manage access to Devices.
1

Click Edit in the Location column

Find the site row and click Edit in its Location cell.
2

Choose a location

Search and pick one of the company’s locations. The link saves as soon as you pick it. There is no Save button.
3

Remove a link if needed

Open the same picker and choose Remove link. This also saves right away.
If you close the picker without choosing, nothing changes. If the company has no locations, add them first. Company users ask their provider to change a link. If the picker says Map to a company first, the collector is not mapped to a company yet.

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Read IT Glue configurations

1

Open Devices > Configurations

Click Devices, then the Configurations tab.
2

Find a configuration

Check the company selector, then filter by Name. A Company filter is available when you select several companies.
3

Read the columns

Review Type, Hostname, Primary IP, Serial Number, and Updated. Use the column selector for more fields, such as Manufacturer, Model, and Location.
4

Page through the results

Use the pagination controls at the bottom of the table.
This tab only lists IT Glue configurations that are not linked to a device, so it is not a full copy of the inventory. For a configuration that is linked, open the device and use its IT Glue tab. MSP staff can open a configuration’s IT Glue link when one exists. Company users see the name as text. The tab has no edit or import button.

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Troubleshooting

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Frequently asked questions

Tabs depend on integrations, data, company selection, and permissions. Duplicates is for MSP staff with manage access to Devices.
No. It shows speeds reported through Domotz.
No. It means none of the listed issue types were counted in the available data.
The collector is not linked to a location. Your MSP can link it.
No. Only MSP staff can. Ask your provider.
The tab only lists configurations that are not linked. Open the device and check its IT Glue tab.