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Use Cloud > Licenses to narrow the synchronized inventory before sharing counts or requesting a license change. Audience: Company users with license access and MSP staff. The same reading controls apply to the provider records your role allows.

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Find a license

  1. Select the relevant company in the top bar if your account can choose companies.
  2. Select the Licenses view below the summary.
  3. Enter a friendly name or SKU code in the License column’s Filter… field. The match ignores letter case and surrounding spaces.
  4. Use Provider, Company, or Product column filters where shown. Use Columns to show Status if you need its filter.
  5. Clear a field or restore its All selection to broaden the results. Changing filters returns the list to its first page.
The License field searches license names and SKU codes. Use the Company column or company selector for company names, and By domain for email-domain analysis.

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Show records hidden by default

The initial inventory hides free/trial classifications and large allocations.

Turn the first two switches off when investigating a missing license. Hide free & trial is a classification filter, not a guaranteed list of every active trial: a Trial badge can still appear on a visible row. Google is not classified as free just because its purchased capacity is unavailable. Only unused seats can show a partially assigned subscription with spare seats. It does not find inactive people, and Google rows disappear because their spare capacity is unknown.

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Sort and export the list

  1. Choose the column’s sort control to order matching license records, such as by Available or Renews / Expires. Sorting applies across the list pages and returns you to the first page.
  2. Use Previous and Next when results span more than one page. The list loads 50 records per page.
  3. Click Export CSV to download the currently loaded, filtered list page.
The CSV includes license name and SKU, provider, company, product, counts, utilization, renewal, trial flag, status, and last synchronization time. It includes its defined export fields even when those columns are hidden on screen. Unknown capacity fields are blank.
Export CSV is a table-data download. It does not download invoices, export every server page, or export only checked rows. Navigate to another page and export again if you need that page’s data.

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If results are missing

Clear column filters, turn Only unused seats off, and turn the two hiding switches off. Confirm the company scope. If the data is still missing, ask your MSP to check the provider connection, company mapping, synchronization status, and your role access. An empty list is not proof that the company has no licenses.

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FAQs

Hide free & trial and Hide large allocations start enabled. Turn them off, clear column filters, disable Only unused seats, and confirm the company scope before asking your MSP to check synchronization and permissions.
It finds license rows with known spare seats, including partially assigned subscriptions. It does not measure user activity or find inactive accounts.
Google assignment data does not supply purchased capacity, so the app cannot establish a positive Available count. Turn the switch off to see Google rows again.
The hiding switch uses SKU classifications and certain seat-count rules. The Trial badge comes from synchronized subscription information, so the two can differ.
No. The License filter still matches friendly names and SKU codes. The CSV includes both name and SKU regardless of this display switch.
No. It exports the loaded filtered list page, up to 50 records, independently of row checkboxes. The summary and result count can describe more records than the downloaded page contains.
Export is available with Microsoft 365 read or Storefront read access. You can export only the provider and company records available to your account; ask your MSP to change access.