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Documentation brings together resources your MSP makes available to you. It supports native portal pages and files, shared provider records, and an optional resource hub. Your role, company scope, and the MSP’s sharing settings determine what appears. Yes. Use the Documentation Hub to give clients one place to find files, documents, folders, and useful links.
  • Upload a file: MSP staff upload it in Documentation > Documents, then add it to the Hub as a Document resource.
  • Link to a file stored elsewhere: MSP staff add a Link resource in Settings > Documentation > Hub, using the file’s sharing URL. The file stays in its original service, which still controls access.
See Add files and links to the Documentation Hub for setup. Company users browse the resources their MSP shares with them. Native portal files and external Hub links do not require Hudu or IT Glue.

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For Company users

Find and read documents

Search folders, read pages, preview files, and download attachments.

Use the resource hub

Browse the documents, folders, and useful links your MSP has organized.

Use shared passwords

Reveal or copy credentials explicitly shared with your account.

View IT records and procedures

Read shared assets, configurations, procedures, and inspection results.

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For MSP staff

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Available tabs

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FAQs

Tabs depend on provider connections, sharing settings, and your permissions. Ask your MSP about the specific resource you need.
No. Passwords require separate permission and provider-sharing configuration.
The MSP manages native pages, uploads, folders, and sharing rules. Company users access content made available to them.
Give your MSP the document title, selected company, and the information that needs correction. Provider records may need to be changed in Hudu, IT Glue, or Liongard.