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MSPortal.ai keeps your data current by syncing automatically from every connected integration on a regular schedule. Higher-volume data that changes often (like tickets) refreshes frequently, while reference data that rarely changes (like product catalogs) refreshes once a day. Syncs are deliberately staggered throughout the day to keep the platform fast and responsive.
All scheduled times below are in UTC. Frequencies are accurate as of the latest release and may be adjusted over time as we tune performance. You can always trigger an immediate refresh with Resync.

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Need data updated right now?

You don’t have to wait for the next scheduled sync. On the Integrations page (/settings/integrations), click the Resync (refresh) icon on any integration card to pull the latest data immediately.

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Microsoft 365

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PSA integrations

If you’ve enabled Autotask webhooks, ticket updates arrive in near real-time rather than waiting for the scheduled sync.

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RMM integrations

Scheduled sync for the legacy network-device endpoint is paused because it is not returning usable device inventory. Standard Asio device syncs continue daily.

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Backup & security integrations

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Documentation integrations

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Billing & distribution integrations

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I made a change in my source system and it’s not showing up

Changes appear in MSPortal after the next scheduled sync for that data type. For frequently-synced data like tickets, that’s typically within a few minutes; for daily reference data, it may take until the next day. If you need it sooner, use Resync on the integration card.