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Warranty Writeback pushes the warranty dates MSPortal tracks for your devices into your documentation platform, so Hudu assets and IT Glue flexible assets always show current warranty start and expiration dates. Warranty Writeback is available for both Hudu and IT Glue integrations.

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How Matching Works

MSPortal matches devices to documentation assets by unique serial number only, within the mapped company and the asset type you configure.
MSPortal never matches by device name. Assets with ambiguous, placeholder, or missing serial numbers are skipped, so a bad match can never overwrite the wrong asset.

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Enabling Warranty Writeback

1

Open the Integration Wizard

Go to Settings > Integrations and click Configure on your Hudu or IT Glue integration, then open the documentation configuration step.
2

Find the Warranty Writeback Card

Locate the Warranty Writeback card and turn on Enable warranty writeback. This automatically keeps mapped warranty fields up to date after warranty checks.
3

Map Device Types to Asset Types

In Device and warranty field mappings, map each MSPortal device type to the corresponding asset type in your documentation platform. Leave a type as Not mapped to exclude it.
4

Choose the Fields

For each mapped device type, select:
5

Save

Click Save warranty mappings. Incomplete mappings block saving until the serial and warranty expiration fields are set for every mapped device type.

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When Writeback Runs

Warranty dates are written back automatically on a daily schedule after warranty checks complete. Only assets with a unique serial number match inside the mapped company and asset type are updated.

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Troubleshooting

Hudu Integration

Connect Hudu documentation

IT Glue Integration

Connect IT Glue documentation

Devices

Manage device warranty tracking