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MSPortal’s IT Glue document synchronization refreshes folder information for mapped organizations before collecting their documents. MSP staff manage the connection and sharing; Company users browse the folders and documents permitted by their portal access.
The old browser-console Generate Script / Import Folders workflow is no longer part of the current setup. Use the integration’s document sync. IT Glue exposes document-folder resources in its current API reference.

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Prepare folder coverage

1

Check the IT Glue connection

Open Settings > Integrations, find the active IT Glue connection and open Configure. Check its credential and connection status.
2

Save organization mappings

On Map Organizations, map the intended IT Glue organizations to MSPortal companies. Save pending links with Import Selected or Next. Folder discovery follows saved company mappings.
3

Enable Documents

On Sync & Sharing, check Documents is enabled. Changing this switch saves immediately; enabling it requests document sync. Do not repeatedly toggle it just to refresh the view.
4

Wait for the background result

The document sync refreshes the mapped organizations’ folder inventory, then collects documents using those folders. It runs in the background. Check the connection’s sync information and actual imported documents afterward.
If a manual refresh is needed, use the saved IT Glue connection’s sync action in Settings > Integrations. Review its scope: it can synchronize multiple IT Glue datasets, not just folders. A request-success message does not prove folder or document import finished.

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Browse and share documents

Open Documentation > Documents. Select the permitted company scope, then use the available folder tree and search to find the content. All Folders and Unfiled, when present, distinguish the full selection from root-level documents. A folder’s presence alone does not establish that every document in it was imported or shared. MSP staff control visibility in Settings > Documentation > Documents. Its Share Articles section contains synchronized document and folder sharing controls with a separate Save. Review the intended company and role groups before applying changes. Importing folders does not automatically grant Company users access.

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Folder changes in IT Glue

After adding or reorganizing folders in IT Glue, let the next document sync refresh the folder inventory or request an appropriate integration sync. Mapping a new organization also changes the inventory eligible for discovery. Successful discovery can reconcile folder records that no longer exist at the provider. A missing organization or failed source request may leave earlier folder data in place. Therefore a visible old folder is not proof that the source still contains it, and a successful partial run is not complete coverage of every organization.

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Troubleshooting

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Frequently asked questions

No. The current document sync discovers folders through the IT Glue API. The old Generate Script and Import Folders workflow is obsolete.
Use an active working IT Glue connection, saved organization-to-company mappings and Documents enabled on Sync & Sharing.
That switch saves immediately; enabling it requests document synchronization. Do not repeatedly toggle it to refresh.
No. Document import, company scope, permissions and saved visibility rules must also permit the content.
Open Settings > Documentation > Documents and use Share Articles with its separate Save for document/folder visibility.
The integration sync action can cover several IT Glue datasets. Review its scope and inspect the background results.
No. It depends on successful discovery for the mapped organization. A failed or missing-source request can preserve earlier folder data.

IT Glue setup

Connect the provider and configure content.

Find documentation

Browse permitted documents and folders.

Company mapping

Save the organizations eligible for discovery.