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Connect Wirespeed to bring security cases, recent detections and endpoints into MSPortal. This guide is for MSP staff. Setup has three steps: Connect, Map teams and Review data. Wirespeed is labeled Beta on the Integrations page.

Before you start

  • You need permission to manage integrations. Mapping changes also need company-mapping write access.
  • You need a Wirespeed account where you can create Team API keys.
  • Your MSPortal companies already exist, so you can map each Wirespeed team to one.
MSPortal only reads from Wirespeed. It does not create tickets, import devices into your PSA or run containment or remediation actions.

Create the API key in Wirespeed

1

Open Team API Keys

In Wirespeed, go to Settings > Team > Team API Keys.
2

Create a Viewer key

Create a key named MSPortal with the Viewer role and an expiration that suits you.
3

Copy the token

Copy the token now. Wirespeed shows it only once.
The type of key decides which teams MSPortal can see.

Connect

1

Open the setup page

Open Settings > Integrations, search for Wirespeed and select Connect.
2

Enter the key

On Connect, paste the key into API Key.Wirespeed Connect step with the API Key field, Test Connection and Create Integration
3

Test the key

Select Test Connection and wait for Connection verified. Create Integration stays disabled until the test succeeds. Editing the key clears the verified state, so test again after any change.
4

Save the connection

Select Create Integration. The key is stored in the secure vault and the field shows a masked value from then on. Select Next to continue.
To replace the key on an existing connection, open it from Settings > Integrations, enter the new key on Connect, select Test Connection, then Update API Key.

Map teams

1

Open Map teams

The page lists the Wirespeed teams the key can see.
2

Match teams to companies

Select Quick Match to propose matches by name, then review them. For any remaining team, choose a company from the picker, or create a new company there.
3

Save the links

Select Import Selected to save pending links. Selecting Next also saves them and starts a sync when mappings changed.

Review data

On Review data, check Synced Data for three datasets: The totals at the top count each dataset. Use the dataset selector above the table to switch between them, and filter by Record to search names, teams and companies. Last synced shows the most recent successful sync. Select Sync All Data to request a sync now. If a dataset fails to sync, the page reports that some data could not be synced. MSPortal keeps the previously saved records for that dataset, so check Last synced before relying on the numbers.

Troubleshooting