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Connect NinjaOne Ticketing to MSPortal.ai with a machine-to-machine API client. The setup verifies access to your NinjaOne ticketing account and stores the connection securely.
NinjaOne Ticketing is currently a pilot integration. The pilot establishes and validates the API connection; ticket synchronization and reporting features build on this connection as they become available. If the integration is not available in Settings > Integrations, contact support@msportal.ai.

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Prerequisites

  • NinjaOne administrator access
  • MSPortal.ai integration management permission
  • The URL of your NinjaOne instance

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Create a NinjaOne API Client

1

Open NinjaOne API settings

In NinjaOne, go to Administration > Apps > API.
2

Create the application

Create an API Services (machine-to-machine) application. Enable the Client Credentials grant type and the required Monitoring and Management scopes.
3

Copy the credentials

Copy the client ID and client secret, and note the HTTPS URL you use to access your NinjaOne instance.

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Connect in MSPortal

1

Open the setup page

In MSPortal, go to Settings > Integrations, find NinjaOne Ticketing, and click Configure.
2

Enter the connection details

Enter the Instance URL, Client ID, and Client secret.
3

Test the connection

Click Test Connection. MSPortal verifies the API client and reports the ticket boards it can access when available.
4

Save the connection

Click Connect after the test succeeds. The client credentials are stored securely in Vault.

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Managing the Connection

  • Reopen Configure to test or replace the instance URL and credentials.
  • Removing the integration deletes its stored connection from MSPortal and does not change the NinjaOne application.
  • Users without integration management permission can review the connection but cannot change its credentials.

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Troubleshooting

NinjaOne RMM

Configure device synchronization from NinjaOne

Integrations Overview

Manage all MSPortal integrations